Director of Operations
Full Time • Crunch Fitness Canada
Benefits:
- Competitive salary
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
We’re seeking a dynamic, results-driven Director of Operations to lead and elevate performance across the KW region of Crunch Canada, supporting locations in Waterloo, Kitchener, and Cambridge. This is a high-impact leadership role, ideal for someone with a passion for operational excellence, team development, and creating outstanding member experiences. The Director of Operations will drive strategy, ensure consistent execution of company initiatives, and serve as a key partner in achieving organizational goals. If you're an experienced industry leader who thrives in a fast-paced environment and has a proven track record of delivering results, we want to hear from you.
Core Responsibilities
Operational Leadership
- Lead day-to-day operations across multiple clubs to ensure efficiency, service excellence, and compliance with all brand standards.
- Partner with club managers to create high-performing, service-oriented teams that deliver exceptional member experiences.
- Align regional operations with company goals through strategic planning, KPI tracking, and continuous process improvements.
- Conduct regular site visits to support, coach, and assess club operations and staff performance.
Financial Performance & Accountability
- Develop, manage, and analyze club budgets to ensure profitability and operational efficiency.
- Monitor P&L statements, drive cost control strategies, and identify revenue opportunities without compromising service quality.
- Collaborate with sales and marketing teams to drive growth, enhance retention, and achieve membership and revenue targets.
People & Culture Leadership
- Recruit, mentor, and retain top-tier talent, fostering a culture of excellence, accountability, and team collaboration.
- Conduct performance evaluations, set development plans, and provide continuous feedback to empower team success.
- Build strong, engaged teams across all departments including front desk, fitness, sales, and group exercise.
Member Experience & Retention
- Champion a member-first culture by implementing retention strategies, resolving escalated concerns, and creating loyalty-building programs.
- Plan and execute member engagement initiatives, events, and promotional activities that build community and drive satisfaction.
Strategic Growth & Innovation
- Identify emerging trends and translate them into new programs, services, and operational enhancements.
- Support cross-functional teams to execute marketing campaigns and regional promotions that grow brand awareness and membership.
- Leverage competitive insights and member feedback to inform strategic decision-making.
Health, Safety & Compliance
- Ensure all locations operate in full compliance with local, state, and federal regulations, as well as industry best practices.
- Conduct regular safety audits, maintain staff certifications, and reinforce a safe, inclusive, and welcoming environment for all.
Qualifications & Competencies
- 5+ years of multi-unit management experience, ideally in the fitness, hospitality, or service industries.
- Strong financial acumen with experience managing P&L, budgets, and revenue-driving initiatives.
- Exceptional leadership, communication, and team-building skills.
- Proven ability to implement operational improvements and exceed performance targets.
- Passion for fitness, wellness, and creating inspiring member experiences.
- Willingness to travel regionally as needed.
Why Join Us?
At Crunch, we’re more than a gym—we’re a community. As Director of Operations, you’ll play a pivotal role in shaping our culture, developing future leaders, and delivering a best-in-class fitness experience. If you’re ready to make a meaningful impact and grow with one of the most recognizable names in fitness, apply today.
About Crunch Fitness
About Crunch Fitness
- Be a part of the greatest growth story ever to be told in the fitness industry!
- The company is rapidly expanding its club footprint throughout Canada, and it is led by a management team with over 100 years of combined experience in the fitness industry.
- With over 500 locations, Crunch Fitness is a leader in offering the highest value to its members at the lowest cost
Our Core Values
- Communication is Key - Clarity and transparency with our processes and expectations
- Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
- All In, All The Time - We give 100% without hesitation
- Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
- Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community
We Also Offer:
- A flexible work schedule that supports your work/life harmony
- Competitive compensation that includes 100% employer paid health and dental benefits
- Free Crunch Fitness Membership for yourself and a guest
- A very fun and engaging work environment that is unmatched!
- Paid vacation and wellness days
Vacancy Status: This posting is for an existing vacancy.
Compensation: $100,000.00 - $120,000.00 per year
Looking to combine work, fitness and fun?
Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals.
Crunch is an amazing company to work for.
(if you already have a resume on Indeed)
Or apply here.
Career Growth Opportunities
Ongoing Training and Development
Competitive Compensation Plans
Complimentary Crunch Gym Membership
Discounts on services products and more!